# How Does the Shared Plan Work? Multiple businesses, one number, complete privacy. Here’s exactly how it works and why your messages are always safe. ## One number, completely separate conversations The shared number acts as a gateway. Blooio’s routing engine ensures every message lands in the right place. +1 (555) ••• •••• Shared **Acme Corp** Isolated **Widget Co** Isolated **Startup Inc** Isolated ## How it works, step by step From sign-up to your first reply — in four simple steps. ### Step 01 #### You get a shared number When you sign up for the trial or shared plan, we assign you a phone number from our shared pool. This number is iMessage-enabled and ready to go. ### Step 02 #### You start the conversation Send the first message to your contact through the Blooio dashboard, API, or any of our integrations. The message goes out from your shared number via iMessage. ### Step 03 #### Your contact replies When the contact replies to that number, Blooio's routing engine knows exactly which organization started the conversation and delivers the reply only to you. ### Step 04 #### Conversations stay isolated Every conversation is cryptographically tied to your organization. Other businesses on the same number never see your messages, and you never see theirs. ## Your messages are completely private Sharing a number does not mean sharing data. Here’s exactly how we keep every organization’s messages isolated. ### Complete message isolation Every message is routed exclusively to the organization that initiated the conversation. There is zero crossover between accounts — ever. ### No one sees your messages Other businesses on the same number cannot see your conversations, contacts, or any data associated with your account. Period. ### You can't see theirs either The isolation works both ways. You'll never encounter messages, contacts, or data from any other organization sharing the same number. ### Organization-level encryption Conversations are tied to your organization at the routing level. Even if two businesses message the same contact, each conversation is entirely separate. ## Two things to know The shared plan is powerful, but there are two limitations to be aware of. ### You must start the conversation Since multiple businesses share the same number, inbound-first messages aren't supported. Your contacts can't text you first — you need to initiate the conversation through the dashboard, API, or an integration. Once you've sent the first message, your contact can reply freely. ### Voice calls are not supported Because the number is shared across multiple businesses, phone calls can't be routed to a single organization. Voice calls are not available on shared or trial plans. If you need calling, upgrade to a dedicated number. ## Pick the shared plan that fits Three tiers of shared pricing — from trial to enterprise. Upgrade to dedicated anytime. ### Simple, transparent pricing Choose the plan that fits your volume and scale as you grow. ### Free Trial Try Blooio with 20 free messages **$0/ month** - 20 free messages - Full API access - No credit card required - No commitment - Does not support custom area codes ### Starter For personal projects and testing **$39/ month** - Shared number - Support via tickets - 5 new contacts/day - Perfect for testing & personal use - Full API access - Limited to 1 number - No hidden fees - Does not support custom area codes ### Shared Cost-effective for small businesses **$89/ month** - Shared number - Standard email support - 15 new contacts/day - CRM integrations included - Full API access - Limited to 1 number - No hidden fees - Does not support custom area codes ### Dedicated Professional messaging at scale **$289/ month each line** - Dedicated number - Unlimited Messages - Inquire about FaceTime support - Custom area code ($75/number one-time fee) - Full API access - CRM integrations included - Number porting included - No activation fee - No hidden fees ### Frequently Asked Questions Common questions about the shared plan. #### Can my customers text me first on a shared number? No. Since multiple businesses share the same number, we can't know which organization an inbound message is intended for unless a conversation already exists. You need to send the first message — after that, your contact can reply normally. #### Can other businesses on my number see my messages? Absolutely not. Every conversation is isolated at the organization level. Other businesses on the same number have zero visibility into your messages, contacts, or data. This is enforced at the infrastructure level, not just the UI. #### What happens if two businesses message the same person? Each conversation is separate. If two organizations on the same number both reach out to the same contact, each has their own isolated conversation thread. Replies from the contact are routed to the correct organization based on who initiated. #### Is the shared plan good enough for production? For many use cases, yes. The shared plan is great for testing, low-volume outreach, and getting started. For higher volumes, brand consistency, and inbound messaging, we recommend upgrading to a dedicated number. #### How do I upgrade to a dedicated number? You can upgrade anytime from your dashboard. Go to the Purchase page and pick a dedicated plan. Your new dedicated number will be provisioned instantly. #### Is there a daily limit on the shared plan? Yes. Shared and trial plans have a daily new-contact limit. This resets on a rolling 24-hour window. There's no limit on messages within existing conversations. ## Ready to try the shared plan? Sign up, get your shared number, and send your first iMessage in under 5 minutes. Upgrade anytime.